Additional Legal Information

This section provides supplementary legal information regarding prices, payments, shipping, withdrawal rights, and data protection, to allow consumers located in Italy to understand the applicable regulatory framework before making a purchase.

Ⅰ. General Information

This additional legal information aims to clarify certain essential aspects of the purchasing process, referring to the current provisions of the European Union and Italian law on consumer protection.

Ⅱ. Scope of Service

This information applies to the following conditions:

  • Website: https://tappetipersianibologna.com

  • Service Recipients: consumers residing in Italy

  • Delivery Method: DDP (Delivered Duty Paid) model used, with taxes and duties included in the displayed price

Ⅲ. Shipping and Delivery

Regarding shipping, the following general indications apply:

  • Shipping Location: Italy

  • Carriers Used: transport may be entrusted to UPS, DHL, or FedEx, with tracking available

  • Handling Times: after payment confirmation, the order normally enters processing and is shipped within 1–3 business days

  • Estimated Delivery Times: within Italy, approximately 3–7 business days, with possible variations for remote areas

  • Customs Documentation: each shipment is accompanied by documents compliant with European Union requirements

Ⅳ. Prices and Taxes

Regarding prices and taxes, please note that:

  • DDP mode includes duties and related costs;

  • no additional charges are separately indicated at the time of delivery;

  • customs formalities are handled according to applicable procedures.

Ⅴ. Right of Withdrawal and Returns

Pursuant to Directive 2011/83/EU, in cases provided for by law, the right of withdrawal may be exercised within 14 working days of product receipt.

Requests must be submitted in accordance with the procedures described in the Return, Refund, and Replacement Policy, which governs the conditions, timelines, and necessary information for handling such practices.

Ⅵ. Payments and Data Protection

Regarding payments and data processing:

  • payment operations are managed by entities compliant with the PCI-DSS standard;

  • complete sensitive banking data is not stored;

  • information transmission occurs via HTTPS protocol;

  • personal data processing is carried out in compliance with Regulation (EU) 2016/679 – GDPR, according to principles of lawfulness, transparency, and control by the data subject.

Ⅶ. After-Sales Assistance

After-sales assistance requests must be submitted in accordance with the procedures indicated in the Return, Refund, and Replacement Policy.

Requests are managed based on the information provided and the stated operating hours.

Ⅷ. Contacts

For questions regarding this Additional Legal Information or applicable policies, please use the following contact details:

Address: Via Riva di Reno 76/A, 40122 Bologna Bologna, Italy

Phone: +39 051 520687

Email: info@tappetipersianibologna.com

Hours: Monday to Friday, 9:00-12:30 / 14:00-18:00 (CET)

Ⅸ. Applicable Law and Dispute Resolution

This legal information is governed by the Italian Consumer Code and European Union consumer protection regulations.

In case of disputes, a consensual solution is preferred; if this is not possible, jurisdiction is attributed to the competent Italian courts.

Ⅹ. GDPR and User Rights

Pursuant to Article 27 of the GDPR, a representative in the European Union has been designated, who can be contacted at the following address:

  • Email:info@tappetipersianibologna.com

Users can exercise their rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, and objection, using the contact details provided above.